Abisola Fagbiye
CX Strategist. Speaker. Builder.

Abisola Fagbiye is a CX Strategist and keynote speaker with 9+ years of enterprise experience, including building and scaling a CX function across 10 global locations, spanning financial services, insurance, telecommunications, public sector, manufacturing, and technology. She is the founder of Unscrpt, an AI-powered tool that rewrites robotic customer support scripts into human-sounding responses, and an Executive Contributor at Brainz Magazine. Her four keynote talks, on CX accountability, human connection, personalisation at scale, and the art of experience design, have been delivered to conferences, leadership summits, and enterprise teams globally. A WiCX Rising Star nominee and Inner Circle Member, Abisola also mentors women in technology through Wentors and WILAN Global. She holds a Professional Diploma (Distinction) in Customer Experience from the CX Academy, Ireland, and an MBA from the National Open University of Nigeria.

Abisola Fagbiye doesn't just talk about Customer Experience, she sees it the way an artist sees a canvas. Before building CX teams across 10 global locations or founding an AI-powered CX tool, she was a charcoal and pastel artist trained to notice beauty in relationships, in the way composition shapes feeling, and in the small details that make experiences memorable. That artistic lens shaped everything that followed. Her career began in the CSR arm of a construction firm, where she learned early that every interaction is a chance to build trust or break it. She went on to provide member value at a bilateral Chamber of Commerce between Nigeria and Great Britain before entering the technology sector, where she built and scaled a CX function across 10 global locations at Reliance Infosystems, gaining cross-vertical exposure across financial services, insurance, telecommunications, public sector, manufacturing, and technology. Today, Abisola is a CX Strategist and keynote speaker working at the intersection of strategy, technology, and human connection. She is the founder of Unscrpt, an AI-powered tool that rewrites robotic customer support scripts into human-sounding responses, and an Executive Contributor at Brainz Magazine. She mentors women in technology through Wentors and WILAN Global, has been nominated as a WiCX Rising Star, and was shortlisted as a speaker for Grace Hopper Celebration 2026. Her credentials include a Professional Diploma (Distinction) in Customer Experience from the CX Academy, Ireland; a Mini-MBA from Tekedia Institute; an MBA from NOUN; and a Bachelor's from Covenant University. She dreams of hosting a documentary on global customer cultures.