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Abisola Fagbiye
I help companies turn customer experience from a vague concept into a clear, actionable advantage.
Whether you're leading a fast-growing team, scaling a SaaS product, or struggling to keep customers engaged, I show you how to embed CX into every role, every process, and every touchpoint.
I speak the language of leaders, frontline teams, and customers alike, breaking down complex challenges into simple, human-centred strategies that drive real results. My brand is about transformation: from reactive support to proactive experience, from disconnected departments to CX-aligned teams, from “we don’t know what customers want” to “we can’t believe we ever did it differently.”
If you're ready to stop talking about customer experience and start living it, you're in the right place.
Meet Abisola
Abisola Fagbiye doesn’t just talk about Customer Experience; she lives it.
From building CX teams across 10 global locations to designing user adoption frameworks that have driven product success for thousands of team members, Abisola has made a career out of turning everyday customer interactions into extraordinary brand loyalty moments. She began her journey in the CSR arm of a construction firm, managing projects, selecting colour palettes, and creating content that resonated with real people. That unusual start taught her one truth early: every interaction is a chance to build trust or break it.
She moved on to a bilateral Chamber of Commerce between Nigeria and Great Britain, providing value to members of the Chamber before entering the Microsoft ecosystem.
Today, Abisola is a CX Strategist & Microsoft 365 Productivity Consultant, and an emerging voice in the customer leadership space. She has helped SMBs and enterprise clients rethink engagement, train frontline teams, and drive retention and growth. Her trainings and workshops blend insight, energy, and heart, leaving audiences with practical steps and the confidence to act.
Abisola also mentors young women in tech through platforms like Wentors and the Women in Leadership Advancement Network (WILAN) Global and volunteers with education-focused charities, and dreams of hosting a documentary on global customer cultures.
She has been nominated as a Rising Star under the Women in Customer Experience (WiCX) and is a current Inner Circle Member. She holds a Professional Diploma (Distinction) in Customer Experience from the CX Academy, Ireland; a Mini-MBA from Tekedia Institute, an MBA from NOUN and a Bachelor's from Covenant University.
Abisola's Talks
I empower organisations to move from service to significance by designing impactful customer experiences.
CX is Everyone’s Job; Start Acting Like It
Too many companies claim to be customer-centric, yet only a handful of employees can explain how their work actually impacts the customer experience. In this bold, no-nonsense talk, Abisola dismantles the outdated notion that CX belongs to a single team. She shows how leading organisations embed customer thinking into every department, from product to legal to IT.
Attendees will leave with:
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A mindset shift that redefines CX as the responsibility of every role
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A framework for aligning KPIs and workflows with customer value​
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Practical tools for driving organisation-wide accountability in CX​​
Kill the Script: Human Connection Wins Every Time
Customers remember how you made them feel, not how closely you followed the script. In this transformative session, Abisola makes the case for replacing robotic processes with real human connection at scale. She unpacks the business cost of overly scripted interactions and offers practical tools to build frontline confidence, emotional intelligence, and adaptive communication.
Attendees will leave with:
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A framework for balancing consistency with authentic engagement
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Practical methods to empower teams to respond with confidence, not scripts
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Tools to transform every customer touchpoint into a trust-building moment
Deliver Consistency Without Killing Personalisation
Consistency builds trust. Personalisation builds loyalty. But too many organisations believe you must choose one or the other. In this session, Abisola shows how you can and must deliver both. Drawing on her experience across SaaS, services, and digital transformation, she breaks down how to scale reliable experiences without erasing the human touch.
Attendees will walk away with:
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A framework for scaling consistency while preserving individuality
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Tools for aligning systems, processes, and teams around a unified customer promise
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Practical strategies to design experiences that build both trust and loyalty
Podcast
I empower organisations to move from service to significance by designing impactful customer experiences.
Talk to Me
Email: abisola@abisolafagbiye.com
Call: +44 7904 044649
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